Step 1: Initial Phone Consultation
When you first reach out to Prime Recover, our goal is to provide clarity and reassurance from the very first “Hello.” During this initial call, we’ll:
- Listen carefully to your concerns about possible water damage, mold, fire damage, or any other issue impacting your property.
- Ask questions to pinpoint the source, extent, and nature of the damage or contamination.
- Discuss immediate actions you can take to minimize risk. We’ll share simple but essential tips—like cutting off the water supply if a pipe burst, or avoiding areas with suspected mold growth.
By the end of this call, you’ll feel heard, informed, and prepared for what comes next. Our team will work with you to schedule a convenient time for an on-site assessment.
Step 2: Scheduling & Arrival of Our Assessment Team
Once we have a clear picture of your situation, we’ll set an appointment to conduct an on-site inspection. Depending on how urgent or severe the damage is, we can often dispatch our assessment team on the same day.
- Punctuality: We respect your time. If anything changes on our end, expect a call or text from us.
- Professional Presentation: Our technicians arrive in uniform and carry proper identification, making it easy to know who’s at your door.
Step 3: Detailed On-Site Inspection
At Prime Recover, we believe that thoroughness is the cornerstone of effective remediation. During the inspection, we:
- Examine all affected areas—and often surrounding areas—to identify underlying causes (e.g., hidden leaks, inadequate ventilation).
- Take precise measurements of moisture levels and/or contamination. Our technicians use industry-leading equipment (moisture meters, infrared cameras, air quality testers) to gather reliable data.
- Discuss initial findings with you in straightforward terms so you understand exactly what’s happening in your property.
Step 4: Comprehensive Action Plan
With inspection results in hand, we’ll craft a customized remediation plan that addresses the specific nature of the damage. This step includes:
- Explanation of Recommended Services: We’ll explain why we need to perform certain tasks, such as dehumidification, mold abatement, or specialized cleaning.
- Timeline & Scheduling: We’ll provide an estimated project duration and outline the steps involved in each phase.
- Safety Measures: Whether it’s using negative air pressure to contain dust and mold spores or wearing personal protective equipment, we take every necessary precaution to keep you and your property safe.
- Transparent Pricing: We’ll detail the costs associated with each part of the project. We can help navigate the claims process if you’re working with insurance.
Our goal is to ensure you understand (and feel confident about) every component of our plan.
Step 5: Scope of Work Confirmation & Agreement
We believe in full transparency before any work begins. After reviewing the plan with you, we’ll present a scope of work agreement that clearly spells out:
- Services to be performed
- Estimated time frames
- Pricing Breakdown
- Responsibilities of both parties
Once everything meets your expectations, we’ll move forward with scheduling your remediation.
Step 6: Preparation & Site Set-Up
On remediation day, our Prime Recover team will:
- Arrive with the necessary equipment (e.g., air movers, dehumidifiers, disinfectants, protective gear).
- Protect your belongings by isolating affected areas, covering floors, and setting up barriers to prevent cross-contamination.
- Review the plan with you one last time to confirm all details and address any final questions.
We understand that remediation can be disruptive. Our technicians treat your home or business with the utmost respect, minimizing noise and keeping the work area as organized as possible.
Step 7: Execution of the Remediation Process
With everything in place, we begin the remediation:
- Water Extraction or Mold Removal: We extract standing water, remove damaged materials, and target any mold colonies at the source.
- Sanitization & Disinfection: We use EPA-approved solutions to cleanse affected surfaces, effectively eliminating any lingering pathogens or contaminants.
- Structural Drying: High-powered dehumidifiers and air movers reduce moisture levels in walls, floors, and cavities, preventing future mold growth.
- Containment & Air Filtration: If mold spores or airborne contaminants pose a risk, our HEPA filtration systems continuously clean the air, while barriers keep the work zone isolated.
Step 8: Ongoing Communication
Throughout the remediation, communication is key:
- Progress Updates: We’ll let you know how the work is advancing, whether we’ve uncovered additional hidden damage, and if the timeline needs adjusting.
- Daily Check-Ins: If it’s a multi-day project, we’ll provide daily summaries of work completed and what’s scheduled next. We want you to feel comfortable with each step and timeline change.
Step 9: Post-Remediation Inspection & Confirmation
When we’ve finished the primary tasks, we’ll do a final inspection to confirm the property meets our strict standards:
- Moisture Readings: We verify that moisture levels are back to normal using the same equipment from earlier stages.
- Visual Inspection: We meticulously check every treated area to ensure we haven’t missed any hidden damage or growth.
- Final Walkthrough: Before we pack up, our lead technician will show you exactly what was done and answer any questions.
Step 10: Final Documentation & Preventive Tips
At Prime Recover, we believe in empowering you to keep your property safe:
- Completion Report: We’ll provide documentation detailing the remediation activities performed, plus results of tests and readings.
- Insurance Assistance: If needed, we’ll offer guidance in finalizing insurance claims by sharing relevant documents and recommendations.
- Preventive Tips: We’ll share maintenance tips like monitoring humidity levels, scheduling regular inspections, or properly ventilating high-moisture areas to deter future problems.
Georgia Mold Remediation Experts
Calling a remediation company can feel daunting—but our team at Prime Recover is here to guide you every step of the way. From the initial phone consultation to the final walk-through, our process is built on expertise, transparency, and compassion for what you’re going through.
Your property is a major investment. We’re honored you’re considering entrusting it to us. If you have any questions or concerns, don’t hesitate to reach out. Prime Recover is ready to help you restore your space and your peace of mind.
